Frequently Asked Questions
Below you’ll find answers to the most commonly asked questions we receive.
How long until I get my designs?
3 days. Other places make you pay more to “rush” you order, but at iLogoworks, we’ll always deliver your initial concepts in just three business days.
In what file formats will I get my designs?
We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, including…
- Raw Vector (EPS)
If you need it in another format not listed above, we’re glad to help. Just ask.
How do revisions work?
We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better.
Usually, our clients ask us to tweak colors, fonts and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another.
Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.
Who owns the copyright for my final designs?
You do. Simple as that.
How does the Satisfaction Guarantee work?
It’s simple. We guarantee you’ll love your designs or we’ll make it right. It you’re still not happy, we’ll give you a refund.
Just let us know you’d like a refund before we start the revision process and we’ll process it back to your credit card or PayPal account.
Does your guarantee apply on everything, or just logos?
Everything. Our satisfaction guarantee applies to everything you design with us.
If you have any other questions please contact us and our support team will get back to you.